RETURN POLICY

Fire Alarm Depot — Return Policy

All returns require prior authorization. Contact us at octav@firealarmdepot.com with your order number before shipping any part back. Parts returned without authorization will not be accepted.

2-WEEK RETURN OPTION — SELLER RENEWED PARTS

Fire Alarm Depot is committed to customer satisfaction and offers both a partial refund and exchange option for Seller Renewed parts. To ensure a fair and efficient process, please note the following terms:

Partial Refund: If you choose to return a Seller Renewed part within 2 weeks of purchase, we offer the option of a partial refund. This refund will be the cost of the purchase less a 20% restocking fee. The restocking fee is applied to cover the costs associated with the inspection and restocking of the returned part.

Exchange: Alternatively, customers have the option to exchange the Seller Renewed part within the same 2-week period. The exchange will be processed upon the return and inspection of the original part to ensure it is in its purchased condition.

Condition of Return: To be eligible for a partial refund or exchange, the part must be returned in the original purchased condition, including all components and packaging (including anti-static packaging where provided). The part must not show signs of installation, use, or wear beyond what was present at the time of purchase.

Return Shipping: The buyer is responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to guarantee that we receive your returned item.

Credit Issuance: Upon receiving and inspecting the returned part, Fire Alarm Depot will issue credit promptly in the form requested at the time of return authorization (partial refund or credit toward an exchange).

DAMAGED ON ARRIVAL — SELLER RENEWED PARTS

If a part arrives damaged, report it to us within 7 days of delivery with photos of the part and packaging. Damaged-on-arrival parts are eligible for a full refund or exchange, and the standard restocking fee does not apply.

6-MONTH LIMITED WARRANTY — SELLER RENEWED PARTS

Every Seller Renewed part is covered by our 6-month limited warranty from the date of delivery, as described in our Terms & Conditions.

Coverage: If a Seller Renewed part fails to function under normal use within 6 months of delivery, Fire Alarm Depot will, at its option, replace the part or refund the purchase price.

Exclusions: This warranty does not cover damage caused by improper installation, wiring faults, power surges, water, or physical abuse; parts installed, modified, or serviced by anyone other than a certified fire alarm technician; or removal, reinstallation, or programming labor.

Claim Process: Contact us with your order number and a description of the fault to receive return authorization before shipping the part back. The buyer is responsible for return shipping costs; we recommend a trackable service. All returned parts undergo inspection to confirm the fault and determine warranty eligibility. We process warranty claims promptly upon receipt and inspection.

DEFECTIVE NEW PARTS

Exchange Policy for Opened "NEW" Parts: Orders of "NEW" parts can only be exchanged if the parts are found to be broken or defective. The eligibility for an exchange is subject to the terms of the manufacturer's warranty. This ensures that all returns and exchanges are processed in a manner that is fair and consistent with the product's warranty provisions.

Return Shipping: The buyer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

ORDER CANCELLATION POLICY

Order Cancellation for "NEW" parts: Orders for "NEW" parts can only be cancelled on the day the order is placed, allowing customers to cancel in the event that an administrative error has been made and the part was ordered by mistake.

THERE ARE NO REFUNDS OR CANCELLATIONS ON ORDERS FOR "NEW" PARTS BEYOND THE SAME-DAY GRACE PERIOD.

ORDER CANCELLATIONS ARE SUBJECT TO A NON-REFUNDABLE CREDIT CARD PROCESSING FEE OF 3.5% OF ORDER VALUE.

Please contact our customer service department if you have any questions about our return policy or need assistance with a return. We are here to help and will work to ensure a satisfactory resolution.